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How do I check the status and/or track my order?

E-mail us at help@toms4x4 for a tracking number or call our Customer Service Department at (800) 677-4078 and get up-to-date order information. Tracking numbers are typically available 48 hours after the order is placed (except orders placed on the weekend, then the 48 hour clocks starts on Monday).

If you have ordered an item that is out-of-stock or sold out, we will keep it as an open order for 30 days. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address. Typically, we can only ship to a customer's credit card billing address. To have it shipped to an alternate address, contact your credit company first, tell them you would like to set up an "alternate shipping address" and they will ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.

You can also call our Customer Service Department at (800) 677-4078 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.

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How do I make a change to my order?

As orders are processed very quickly, making a change to your order cannot be guaranteed. Please call our Customer Service Department at (800) 677-4078 if you need to change or cancel your order.

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Product Availability

All products are subject to availability and prior sale. When Tom's 4 Wheel Drive, Inc. offers deals on "Closeouts" or "Hot Special" items, please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you're not disappointed.

Pricing may vary between our magazine ads and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our cost to change. Tom's 4 Wheel Drive, Inc. reserves the right to change prices at any time without notice. Prices listed do not include shipping. Errors in product description, weights, prices, or photography are unintentional and subject to correction.

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How do you handle backorders?

At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.

Please note the stock status of the items you ordered on your e-mail order confirmation. Orders are not charged until the items ships, so any backorder will not be charged to your card.

Tom's 4 Wheel Drive, Inc. policy is to ship parts in stock or as they become available until all items are shipped. If there is a backordered item, the item will ship out when it comes back in stock. Tom's 4 Wheel Drive, Inc. ships from warehouse distribution points and factories as needed to get you the correct part quickly and efficiently.

In the event that one or more of the items is on backorder, we will follow your instructions on when to ship:

Ship your order complete: We will hold the order until the backordered items returns to stock and then ship the entire order complete. If the product is pulled from different warehouses, we will do our best to have them arrive within a narrow delivery time span.

Ship separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 may be added to your order. The balance of your order will ship out via UPS or FedEx Ground delivery when all the items are in stock.

Cancel: Cancel all backorders and ship the remaining items immediately.

If you have ordered an item that becomes discontinued either by the manufacturer or by Tom's 4 Wheel Drive, Inc., it will be cancelled from your order. We will notify you via email of the adjustment to your order.

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When is your shipping cut-off time?

Domestic orders received by us before 12:00pm EST are typically shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends; we need a day off too! Ground and Parcel Select shipments ship out within 24-48 hours. If you received our order confirmation e-mail Monday-Friday, before 1:00pm EST, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.

If you are paying by personal check, please allow seven to ten days for bank processing (the time it takes for funds to become available).

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How long before I receive my order?

Tom's 4 Wheel Drive Inc. uses UPS for all US lower 48 states for deliveries. All International shipments (see approved countries under International Ordering) ship via UPS International Priority.

UPS Ground - 2 to 7 business days for delivery.
Residential Ground deliveries are made Tuesday through Friday.
Commercial Ground deliveries are made Monday through Friday.

UPS - Next Day (by 3:00pm), 2 -Day (4;30pm non-residential / 7;00pm residential). Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.

USPS Parcel Select - please allow 15 business days for delivery. Currently: No orders are accepted for APO/FPO addresses or PO Boxes.

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