Table Of Contents:

• Satisfaction Guaranteed.
• How do I place an order?
• What payment methods do you accept?
• Can I use a different "Bill to" and "Ship to" address?
• When will my credit card be charged?
• Can I place an order using a borrowed or stolen credit card or credit card number?
• Do you ship internationally?

Tom's 4 Wheel Drive Inc. guarantees your satisfaction!

We understand the value of happy and satisfied customers. Like our customers, we are reasonable, creative and understanding. At Tom's 4 Wheel Drive Inc. our decades of experience places us amoung the top automotive aftermarket companies in the United States. If you are not completely satisfied with the items you have purchased from Tom's 4 Wheel Drive Inc., simply give us a call. Let’s talk about it. We can usually help with a problem, answer your questions or refer you to the appropriate expert at the company that manufactured the part. Or if there is a need for return, let us know which item(s) you would like to return. We have a “No Hassle” return policy. Tom's 4 Wheel Drive Inc. will accept these returns within 30 days from the date of your invoice with an RGA number (return goods authorization number) obtained from our customer service department. Let us know what you’d like to do: re-order or return. We want you to be a happy and satisfied customer.

How do I place an order?

Tom's 4 Wheel Drive Inc. has several methods for you to place an order with us. Make sure to record your order number. This will help you in tracking your order.

Internet Web Site — Our On-line shopping cart is currently unavailable at this time. Please phone our Sales Dept. at (800) 677-4078 if you wish to place an order or inquire about a product.

Phone-In — Monday - Friday 8:30am to 5:30pm EST. Talk to our knowledgeable Sales Staff for advice or recommendations on what will work best for your application. We can help with some of the confusing questions. Call us at (800) 677-4078.

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What payment methods do you accept?

Credit Card — We accept VISA, Mastercard, Discover and American Express.

Check or Money Order — Payment can be made by Personal Check or Money Order in US funds in only. Please allow an additional 5-10 days for personal checks to process. Sorry, we do not handle COD orders.

International Wire Transfer — Please contact us for further information on this payment method.

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Can I use a different "Bill to" and "Ship to" address?

Typically, we can only ship to a customer's credit card billing address. This is the contract stated rule put upon us (and all) merchants by the credit card companies in order for us to be guaranteed payment. To have your order shipped to an alternate address, contact your credit card company first and tell them you would like to set up an "alternate shipping address." They will then ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.

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When will my credit card be charged?

We will pre-authorize but not charge any amount to your credit card until the order is staged for shipping or if it is a special order. You can cancel an order at any time prior to shipment, at no cost to you, by calling our Customer Service Dept. at (800) 677-4078 or by sending us an email at help@toms4x4.com.

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Can I place an order using a borrowed or stolen credit card?

The quick answer is no! You will be found out. As soon as an order is placed online, we know if the credit card details are valid or not and if the billing and ship to addresses match. Today's credit card verification technology records more than you would think. We have procedural steps in place to prevent fraudulent orders. If a fraudulent order does come though, we contact the appropriate law enforcement officials (usually the FBI http://www.fbi.gov/cyber/cysweep/cysweep1.htm) and give them every detail they will need. Of course, those individuals that place fraudulent orders get a visit from the FBI and usually end up in prison with friendly cellmates. So what do you think? Is it worth the risk?

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